Terms & Conditions



These terms and conditions apply to any purchase or transaction made in person in our retail location, by telephone, telefax or through the use of of our virtual shopping cart at any of the following internet domains and their sub-domains.



www.ozarkloghomes.com
www.ozarkloghomesupply.com

Terms of Use - This site is governed by the terms, policies, and conditions contained herein and by the policies and conditions set forth by Yahoo. The use of this site by you the consumer constitutes acceptance of these terms and conditions. Such use constitutes acceptance of these terms and conditions by virtual signature or the IP address of the user and is as if such acceptance was made in person by the users actual signature, except as limited by law in the jurisdiction stated below. Ozark Log Home Supply, Inc. reserves the right to modify or change these terms and conditions at any time without prior notice. All legal issues regarding this site, use of products purchased from this site or actions as a result thereof shall be governed by the laws of the State of Missouri, within the County of Howell, and the City of West Plains, and is solely at the discretion of Ozark Log Home Supply, Inc.

 

Sales Taxes - Ozark Log Home Supply, Inc. is required to collect state and local sales tax at the rate in force at the time of order on all products sold within the State of Missouri (i.e. picked up at our retail location or shipped to an address within the state) orders shipped outside the state (exports) are not subject to Missouri Sales Tax and will therefore be exempted. The purchaser shall be liable for the payment of sales, use or import taxes or fees which may be required by their state or jurisdiction. It is the responsibility of the purchaser to comply with the laws of thier jurisdiction regarding payment of taxes and user fees. OLHS will not be held responsible for collection or payment of such taxes or fees.

If you are purchasing items for resale or if your organization is exempt from the payment of sales and use taxes, you may provide us with a copy of your resale or exemption certificate and a properly executed Missouri Form 149 prior to sale and we will deduct the cost of such taxes from your order. We do not provide refunds for sales or use taxes retroactively, you must have these documents on file with us prior to completing the sale.

Download Missouri Form 149 here, this form requires Adobe Reader. You may fax these forms to 888-315-7627 Ext.802 or email completed forms to OLHS Customer Service.

 

Orders - Orders may be placed by telephone during normal business hours at 888-315-7627, faxed to 888-315-7627 Ext.802, via e-mail at orders@ozarkloghomes.com (please note that we do not recommend sending credit card numbers via e-mail) or online through our Yahoo Store on this site. Online orders are taken via a secure server and processed by our credit card processor. Please note that we only ship to addresses verified by your credit card issuer. If you have a different ship to address than your bill to address, please help expedite your order by calling the number on the back of your card and adding your ship to address with the card issuer.

Your credit card will be authorized at the time of purchase and you will be notified by e-mail of the status of your order. Charges on your credit card statement will show payment to Ozark Log Home Supply. We promptly ship items which are in stock (usually next business day) however, due to demand or the nature of our business some log home products, and decor items may be drop shipped directly from our suppliers or distributors. In the event an item is drop shipped tracking numbers will be supplied upon request and will not be available on our system. In the event an item is out of stock you will be contacted by phone or email with an anticipated ship date and given the option to wait for shipment or cancel the order. Failure by you to respond to an email will be deemded as an acceptance of an anticipated ship date, and the item will be shipped when available.

 

Custom Orders - We are pleased to accept custom orders and will work with you to develop the ideal piece for your home or business. Because custom orders are specialty products, we require a non-refundable 50% deposit at the time the order is placed, the balance will be charge when the item is ready for shipment. Once an order is placed, any change or cancellation is subject to our approval based on where the item is in production or scheduling. We charge a minimum cancellation or order change fee of 20% or more based on any special order where special materials or special cutting are required. Our furniture is handcrafted and generally built when ordered therefore production times may vary. Generally, production times run 4-6 weeks. If you need delivery on a specified date please discuss this with us prior to ordering. We normally try to complete orders, in the order they are received however, sometimes we are able to expedite production by placing a single piece in with another order. Custom orders are not returnable except in the case of broken or damaged items.

 

Method of Payment - We accept payment by Pay-Pal, Visa, Master Card, American Express or Discover Card. When paying by Pay-Pal or credit card we only ship to addresses verified by the card issuer or according to the issuer's policy regarding shipments to other addresses. We will accept checks and money orders at our retail location. When paying by check or money order we will only ship after the check or money order has cleared your bank. In the event your check is returned by your bank we will charge you a returned check fee of $30.00 plus any cost of collection.

 

Shipping - We ship by USPS, UPS, Fed Ex or common carrier in the case of larger/heavier items. Items which meet size and weight requirements will be shipped via USPS, UPS, or Fed Ex at our option. We may at our option package items for shipment via common carrier (truck line) if more economical. Our shopping cart provides delivery options (i.e. standard ground, next day air, or second day air) Please note that next day and second day shipments refer to next or second business day delivery, if you need delivery on Saturday you will need to contact us by phone to schedule other than next business day delivery. Please note that next and second day delivery on Saturday's are not available in all areas and are governed by individual carrier policy, over which we have no control. Likewise, we have no control over delivery once the shipment leaves our warehouse, any delay, loss or damage will be subject to the carriers rules and regulations, and any claim will need to be filed directly with the carrier. Any claim for loss, shortage or damage must be filed within 21 days (or less if required by carrier policy) of the date shown for delivery by the carrier's tracking or delivery confirmation number. Any payment for such claim will be limited to that provided by the carrier. When items are shipped by common carrier(truck line) delivery is curb side. This requires that you are present to sign for, inspect and unload your shipment. Generally, the truck will not leave the public street or roadway, or enter areas restricting truck traffic. Additionally, the truck driver will not unload the crate or package. The truck line is only responsible to get the freight to the back of the truck for you to unload. If you request that the driver assist you in unloading the freight you will be billed for any additional charges added to our freight invoice for such service. Please note that with all shipments, title to all merchandise passes to you at the time that it is picked up by the carrier at our dock, we will be happy to assist you in filing a claim but have no control over shipments once placed on the carrier's truck. Any claims must be placed directly with the carrier, and will be limited to any refund or adjustment provided by the carrier, as governed by the individual carrier's policy covering such claim.

Please note;
Truck line/Common Carrier delivery times when quoted are estimated by the freight carrier. We do not have control over, nor do we guarantee delivery on a specified date. You should be contacted by the carrier prior to delivery and must be present to receive delivery.

Shipping charges assume that your address is accessible by a large truck (18 wheel tractor and trailer in excess of 50,000 lbs.) It is the responsibility of the purchaser to provide access to the site for delivery by such truck or delivery vehicle. Ozark Log Home Supply, Inc. or the carrier will not be liable for or pay for special equipment or transportation required to access sites not accessible by such vehicle. If you have a question as to the accessibility of your location please contact us at 888-315-7627 for assistance, delivery to inaccessible locations may involve additional fees or charges to you.

Some items (such as oil based stains, insecticides and large or heavy items such as mantles, lumber, slab or furniture) may not be shipped next or second day service, even though the shopping cart will accept the order and show a charge for shipping that item.

The shopping cart may not correctly calculate next or second day shipping charges for large or heavy items. You will be contacted by phone or email in this event, so that you may determine the best option for delivery in your time frame.

 

When your order arrives, you will need to inspect the shipment to assure that all packages are there, that there was no damage in transit. Do not sign for packages until you are sure that they have arrived without visible damage and are in good condition.


We suggest that you un-crate all shipments to look for any shortage or concealed damage before you sign for the shipment. You must note any such shortage or damage on the bill of lading or delivery ticket. If the driver will not wait for you to inspect shipment you should note this on the freight bill. (Driver would not wait for inspection, received subject to inspection.) Most carriers will not allow claims for damage if it has not been noted on the bill of lading.


We ship all items insured so that any damaged goods will be replaced or repaired if noted at the time of delivery. *Subject to carrier terms and conditions.


If you are unable to inspect the items prior to the driver leaving and you uncover concealed damage you must report the damage to the freight carrier as soon as possible. Although, we cannot be responsible for concealed damage we will help you file a claim with the carrier. Any claim paid will be limited to the amount collected from the carrier.

 

Shipping Costs and Times - Are governed by your location and distance from our facility. Generally, most shipments take from 3 to 10 days, but delays do occur. We will notify you by e-mail when your items are shipped and we will attempt provide you with a tracking or pro number when available. Shipping costs charged by our shopping cart are generally correct however, due to factors such as special handling requirements, your location or other factors beyond or control, we may have to add special fees or crating charges. If your shipment requires such adjustments you will be notified prior to shipment. Shipping rates shown are based on delivery within the 48 contiguous states, delivery to Alaska , Hawaii or outside the U.S. will incur additional charges. Offers for free or discounted shipping apply only to addresses within the continental U.S.

 

Estimated Base Rate Shipping Table (excluding crating, address adjustments and accessorials)-

Weight in pounds
0-5
$6.95
5-10
$8.95
10-15
$11.95
15-20
$14.95
20-25
$17.95
25-30
$20.95
30-40
$23.95
40-50
$26.95
50-60
$34.95
60-70
$41.95
70-80
$59.95
80-90
$69.95
90-100
$79.95
100-150
$109.95
150-300
$199.95
300-500
$289.95

 

 

Warranty (Natural Log Products) - We want you to be completely satisfied with your purchase from Ozark Log Home Supply, Inc. Due to the nature of wood, cracks, checks, knots, warp, bow, variation in color or texture are not considered to be defects and only serve to enhance the individual beauty of the piece. However, since wood is a natural product and we have no control over it's shape color and size we do not warrant individual pieces to match exactly. If upon receipt of your purchase you are not satisfied, contact us within 48 hours for a full refund of the original product purchase price following properly packaged return to us, refunds are less shipping and handling. Return shipping is the responsibility of the purchaser (see return policy below). This warranty is limited to refund or replacement of the defective or damaged item or piece at our option. No claim for damages beyond refund, repair or replacement will be valid.

 

Warranty (Items Not Manufactured by Us) - Claims for defect for any item we sell, which we did not manufacture, shall be limited to any warranty provided by the original manufacturer. The purchaser should contact the original manufacturer directly to claim or obtain any credit or warranty replacement.

 

Return of Goods - Unless you are refusing a damaged shipment, Ozark Log Home Supply, Inc. will not accept any return of product without an RGA (Return Goods Authorization) number. The purchaser must contact us by telephone or e-mail for an RGA prior to return of goods. We will only accept returns for items within the first 30 days of purchase (excludes custom-made or custom cut items which are generally not returnable). A 20% restock fee will be deducted from all refunds. We will not accept returns of log home products and some other items in excess of 10% of the original order (i.e. original order 20 buckets, maximum return 2 buckets). Refunds will be made by company check or credit back to your credit card, cash refunds are not provided.

 

 

The following terms must be followed to return any product;


•  Purchaser to obtain an RGA number and clearly mark all packages RGA

•  Purchaser to pay all shipping costs and require proof of return delivery

•  Purchaser to insure item for full retail value

•  Purchaser to re-pack item in original packaging

•  Product must be un-altered and in re-saleable condition

•  Log home products and consumables must be un-opened

•  Returns of broken cases carry a 30% restock charge

Size and Construction - Since all of our cedar logs are cut from naturally grown logs and wood products, the physical size, shape, color and construction of individual items may vary. The dimensions provided are only given as a guide to the general size of the item. We will not replace items simply because they vary from dimensions given. If you need an item to fit a specific location with limited tolerance as to size or shape please contact us prior to placing your order (This is considered hand selection and may result in additional cost).

 

Logs and log products are cut according to the dimensions you provide, we cannot be responsible for items which do not fit due to improper dimensions. All natural log products are cut long for field trimming and fitting by you or your contractor. Should we make a mistake in cutting or manufacture, through an error of our own we will provide any replacement parts which we deem necessary to correct the mistake at no cost to you. We will not however, be responsible for any damages do to additional installation fees or expenses, delays in construction or lost time. We do not warrant our logs to meet any building code or structural requirement. Building Code compliance and structural engineering is the responsibility of the purchaser, should you have questions regarding code compliance you should contact your local building and code official or design professional prior to placing an order. We will be happy to work with your architect or code official to resolve any questions in regard to product species.